How to Integrate RocketChat- Help Center - SyncSpider

TABLE OF CONTENTS

• Description
• Entities
• Steps
• Step 1.
• Step 2.
• Step 3.
• Step 4.

Description

Talk to visitors and customers in one place, regardless of how they connect with you. Rocket.Chat provides one team inbox for all client communication, enabling companies to support customers on their favorite channels: Email, Messenger, Twitter, Whatsapp, SMS & LiveChat. Combine all messages across channels on Rocket.Chat.

Entities

• on successful completion of a different task

• API call

Steps

Step 1.

Either while Creating a Task or in the Integrations menu.

Enter the name of the integration in the search bar.

Step 2.

Enter the Name of the Integration.

You can optionally also enter a description.

Step 3.

You will be prompted for the Base URL, X-Auth-Token and X-User-ID.

Step 4.

To obtain X Auth Token and X User ID, go to your Rocket.Chat dashboard and in the upper-left corner of the screen click on your profile image, as shown in the picture below:

Next, from the dropdown menu, click on "My Account".

In the upper-left corner of the screen click on "Personal Access Tokens", as shown in the picture below:

Enter the name of your choice for the Access Token and then click on the "Add" button, shown in the picture below:

Step 5:

Now copy the generated Auth Token and ID Token to their respective fields on the SyncSpider website, as shown in the pictures below:

For the Base URL, simply copy the address shown in the address bar when on Rocket.Chat dashboard, as shown below:

And paste it on the appropriate field on the SyncSpider website. Once done, click on "Finish".

Rocket Chat is just one of the tools we support!

To check the list of the tools and features we support please click here!

If you don't see your favorite tool on our list, please take the time and send us the request here to create an integration for you or UP-vote if it's already on the list

We develop integrations based on the requests and up-votes

We hope that this covers everything. If you have any further questions or need additional clarification please reach out to us via [email protected] or our chat widget!

Updated on: 22/09/2026