ActiveCampaign

With the help of SyncSpider you will be able to either fetch your existing Contacts to a different platform or flawlessly synchronize your Contacts, Orders and Abandoned cart towards ActiveCampaign from any supported Integration!

You can check out the most popular possibilities here.

2) Setup

Here is how to integrate ActiveCampaign in a few easy steps:

Step 1: Go to Integrations

Step 2: Search for and select ActiveCampaign

P.S. You can add new integration while Creating a task as well.

Step 3: Name your integrations, give it a description (optional)

Step 4: Obtain the URL and API Key from ActiveCampaign

To find ActiveCampaign API key go to your ActiveCampaign account:

Select: Settings-> Developer , there you have your URL and API Key needed for the Integration

Or read the ActiveCampaign article on it here.

Step 5: Insert the URL, API Key and press Finish

3) Active Campaign as Source

Possible entities:

3.1 Contact

3.1.1 Source Configuration

3.1.2 Possible Unique Identifier Fields (UID)

With this option you can select whether you are using a Contact ID or a Email address as the Unique Identifier Field of your Contacts.

Contact ID

If Contact ID is selected as the UID it will become the main required field for your ActiveCampaign Contact.

If Email is selected as the UID the Contact ID field will be removed from the mapping list and Email will become the main required field for your ActiveCampaign Contact.

3.1.3 Import Option: All Contacts

This will import all contacts unless it is sorted by date.

Sort by Date:

With this option you can sort the contacts that will be imported based on their creation date.

To set a date you can use the Calendar screen that pops up when a date text field is selected:

3.1.4 Import Option: Only contacts created after last import

This option will only import contacts that are created after the last import date.

3.2 Filtering

Filter By:	Condition:	Value:
Contact ID	Equals In a Sequence	Number Number, Number
Email	Equals	Text
Search	Equals	Text
Segment	Equals	Never Purchased Purchased in last 30 days Purchased in last 90 days
List	Equals	AC Contact List
Tag	Equals	AC Defined Tags
Status	Equals	Unconfirmed Active Unsubscribed Bounced Any
Exclude contact with ID	Equals	Number
Specified date	Equals	Date (dd/mm/yyyy)
Form ID	Equals	Number
Greater than ID	Equals	Number
Less than ID	Equals	Number
Series ID	Equals	Number
Wait ID	Equals	Number

3.3 Mapping

The following values can be used from ActiveCampaign Contacts as Source to map in the Target platform:

* = required

Name:	Value:
*Contact ID	number
*Email	text
First Name	text
Last Name	text
Phone	text
Organization ID	text
Organization Name	text
Segment.io ID	text
Tags	text
Lists	collection
Lists.ID	text
Lists.Name	text
Lists.String Id	text
Lists.To Name	text
Lists.Sender URL	text
Lists.Sender Reminder	text
Bounced Hard	text
Bounced Soft	text
Bounced Date	date
IP Address	text
UA	text
Hash	text
Social Data Lastcheck	date
Email Local	text
Email Domain	text
Sentcnt	text
Rating Timestamp	date
Gravatar	text
Deleted	text
Anonymized	text
Account Contacts	text
Score Values	text
Organization	text

4) ActiveCampaign as Target

Possible entities:

4.1 Contact

4.1.1 Filtering

For the Target Filtering of ActiveCampaign the general Filtering Condition rules apply.

4.1.2 Mapping

The following values can be mapped when using ActiveCampaign Contacts as a Target:

* = required

Name:	Value:
*Contact ID	number
*Email	text
First Name	text
Last Name	text
Phone	text
Tags	options
Lists	collection
List	options
Status	options
Organization ID	text
Organization Name	text
Segment.io ID	text
Bounced Hard	text
Bounced Soft	text
Bounced Date	date
IP Adress	text
UA	text
Hash	text
Social Data Lastcheck	date
Email Local	text
Email Domain	text
Sentcnt	text
Rating Timestamp	date
Gravatar	text
Deleted	text
Anonymized	text
Account Contacts	text
Score Values	text
Organization	text

4.2 Abandoned Cart

4.2.1 Target Configuration

Choose a connection

Choose an existing connection or create a new one in a form below. You can also update an existing connection data.

Service

The name of the service

External ID

The id of the account in the external service.

Name

The name associated with the account in the external service. Often this will be a company name (e.g., 'My Toystore, Inc.').

Logo URL

The URL to a logo image for the external service.

Link URL

The URL to a page where the integration with the external service can be managed in the third-party's website.

4.2.2 Mapping

* = required

Name:	Value:
*External Checkout ID	text
*Email	text
*Customer external ID	text
*Total Price	number
*Currency	options
*External Created Date	date
*Abandoned Date	date
Accepts Marketing	bool
*Order Products	collection
*Order Products.Product Name	text
*Order Products.Price	number
*Order Products.Quantity	number
*Order Products.External ID	text
Order Products.Category	text
Order Products.SKU	text
Order Products.Description	text
Order Products.Image URL	text
Order Products.Product URL	text
Shipping Amount	number
Tax Amount	number
Discount Amount	number
Order URL	text
External Update Date	date
Shipping Method	text
Order Number	text

4.3 Order

4.3.1 Target Configuration

Choose existing order behavior

Skip Existing Order

Will skip and not handle existing orders.

Update Existing Order

Will update existing orders with the new data provided.

Choose a connection

Choose an existing connection or create a new one in a form below. You can also update an existing connection data.

Service

The name of the service

External ID

The id of the account in the external service.

Name

The name associated with the account in the external service. Often this will be a company name (e.g., 'My Toystore, Inc.').

Logo URL

The URL to a logo image for the external service.

Link URL

The URL to a page where the integration with the external service can be managed in the third-party's website.

4.3.2 Mapping

* = required

Name:	Value:
*External ID	text
*Email	text
*Customer external ID	text
*Total Price	number
*Currency	options
*External Created Date	date
Accepts Marketing	bool
*Order Products	collection
*Order Products.Product Name	text
*Order Products.Price	number
*Order Products.Quantity	number
*Order Products.External ID	text
Order Products.Category	text
Order Products.SKU	text
Order Products.Description	text
Order Products.Image URL	text
Order Products.Product URL	text
Shipping Amount	number
Tax Amount	number
Discount Amount	number
Order URL	text
External Update Date	date
Shipping Method	text
Order Number	text

5) Troubleshooting

5.1) Error while getting contact unique identifier field list

This Error is received when trying to Configure ActiveCampaign Orders and Abandoned Cart as target.

It is caused due to a lack of Deep Data support from the used ActiveCampaign subscription.
This is only available to Plus, Professional and Enterprise Plans.
ActiveCampaign Lite does not include this.

More information is found on the following page from ActiveCampaign:
https://help.activecampaign.com/hc/en-us/articles/115001171804-Which-plans-include-Deep-Data-Integrations

Therefore Order and Abandoned Cart cannot be used in SyncSpider in the case an ActiveCampaign Lite subscription is used.

We hope that this covers everything. If you have any further questions or need additional clarification please reach out to us via [email protected] or our Chat Widget!