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# How to Resolve CSV Task Failures - Help Center

**TABLE OF CONTENTS**

* [Description](#Description)
* [Step 1: Access Task Settings](#Step-1%3A-Access-Task-Settings)
* [Step 2: Locate and Click Clear File Queue](#Step-2%3A-Locate-and-Click-Clear-File-Queue)
* [Step 3: Re-trigger the Task](#Step-3%3A-Re-trigger-the-Task)
* [Additional Resources](#Additional-Resources)

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## Description

When a task with a **CSV source integration** is triggered, SyncSpider processes files from the source folder and transfers the data to the target integration. However, if the task encounters an issue—such as a connection failure, incorrect file format, or processing error—it might not complete successfully. As a result, files may remain in the queue without being processed.

This article explains how to resolve such issues by using the **"Clear File Queue"** feature in SyncSpider. This simple yet effective action resets the file queue and ensures the task continues processing files without disruption.

---

To resolve this issue, follow these steps:

## Step 1: Access Task Settings

Open SyncSpider and navigate to the task experiencing the issue and go to the **Task Settings** step.

![](https://storage.crisp.chat/users/helpdesk/website/-/6/6/4/7/6647371fa7b8a800/1bbcc27a-72de-413d-a687-2de8a6_dx18fj.png)

## Step 2: Locate and Click Clear File Queue

At the bottom of the **Task Automation** section. Find the **X CLEAR FILE QUEUE** button.

Click the button to reset the file queue stored in SyncSpider's database.

![](https://storage.crisp.chat/users/helpdesk/website/-/b/f/a/2/bfa284ceaf39b800/d788cbcc-8c27-41ac-987d-698deb_3er804.png)

## Step 3: Re-trigger the Task

After clearing the file queue, manually re-trigger the task or wait for the next scheduled run.

The Scheduler is notified of the cleared queue. On the next trigger, it retrieves all existing files from the source folder and adds them to a newly created queue for processing.

With the new queue, the task resumes file processing as if starting fresh, ensuring that no files are missed or duplicated.

---
## Additional Resources

**Learn more about SyncSpider's capabilities and how to optimize your Custom CSV integration with these additional resources:**

* [How to integrate Custom CSV](https://support.syncspider.com/en/support/solutions/articles/3000116074)
* [How to Transfer Data from Multiple Sheets to a Single Sheet](https://support.syncspider.com/en/support/solutions/articles/3000116080)
* [How to Automate Drafting for Deleted Products](https://support.syncspider.com/en/support/solutions/articles/3000128428)

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**Custom CSV** is just one of the tools we support!

To check the list of the tools and features we support please click [here](https://syncspider.com/integrations/)!

If you don't see your favorite tool on our list, please take the time and send us the request [here](https://roadmap.syncspider.com/boards/integrations?sort=cached_votes_up) to create an integration for you or UP-vote if it's already on the list :)

We develop integrations based on the requests and up-votes :)

We hope that this covers everything. If you have any further questions or need additional clarification please reach out to us via [[email protected]](/cdn-cgi/l/email-protection#ee9d9b9e9e819c9aae9d97808d9d9e878a8b9cc08d8183) or our chat widget!