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# How to Integrate Liveagent - Help Center - SyncSpider

## TABLE OF CONTENTS

* [Description](#Description)
* [Entities](#Entities)
* [Steps](#Steps)
* [Step 1.](#Step-1.)
* [Step 2.](#Step-2.)
* [Step 3.](#Step-3.)
* [Step 4.](#Step-4.)

---
---
## Description

**LiveAgent** is a fully-featured communications management software that utilizes omnichannel communication in real-time. Personalize your communication by harnessing the power of customer segmentation, automation, and a built-in CRM. Add notes, reminders, and take advantage of over 40+ integrations. With LiveAgent, providing world-class customer service is easy. Start your free trial, no credit card required.

---
---
## Entities
| Source | Target |
| --- | --- |
| Get Companies | Create Company |
| Get Contacts | Create Contact |
| Get Departments | Create Group |
| Get Groups | Create Ticket Visitor |
| Get Agents | Create Ticket Agent |
| Get Chats |  |
| Get Tickets |  |
| Get Mail Accounts |  |

The task can be triggered on following events:

• on successful completion of a different task

• API call

---
---
## Steps
### Step 1.

Either while **Creating a Task** or in the Integrations menu.

Enter the name of the integration in the search bar.
![Selecting the LiveAgent Integration ](https://storage.crisp.chat/users/helpdesk/website/-/c/9/e/f/c9ef76836585d000/f7bd2c0d-5bbb-4843-b06a-92aa92_1cypms5.png)

### Step 2.

Enter the Name of the Integration.

You can optionally also enter a description.
![Naming the integration](https://storage.crisp.chat/users/helpdesk/website/-/a/6/9/0/a690e6ab89e8a000/9606223c-40f0-4fd2-b861-67039f_6wgsk4.png)

### Step 3.

You will be prompted for the **Base URL and API Key.**

****

![Inserting Base Url and Api Key](https://storage.crisp.chat/users/helpdesk/website/-/3/3/9/9/3399e1059833c400/a04ed158-4de4-4522-96e6-3401f0_17fiziu.png)

### Step 4.

Enter your LiveAgent domain in the format: [https://example.ladesk.com](https://example.ladesk.com)

To obtain the API Key, head over to your LiveAgent dashboard and click on the **cogwheel** found on the left-hand side.

Then, click on **"System"**, as shown in the picture below:

![Selecting the System Settings inside LiveAgent](https://storage.crisp.chat/users/helpdesk/website/-/f/b/6/6/fb664ee5a5865800/a03136f3-f28e-4df3-b2d6-055be4_92h46n.png)

Select **"API"** from the dropdown menu, as shown in the picture below:

![Selecting the API section](https://storage.crisp.chat/users/helpdesk/website/-/5/6/0/8/56083c03fbeb8000/422b932f-b1bd-4d26-8d05-bc7a83_y3p0f9.png)

Next, click on **"ADD API KEY"**, as shown in the picture below:

![Creating the API key](https://storage.crisp.chat/users/helpdesk/website/-/3/c/8/0/3c80c01d288e9600/03f4f2c9-9ba1-40c7-8dd9-fce71b_83br9i.png)

Enter the API Key's **name**, set the **expiration date** and **privileges**, and click on **"CREATE"** as shown in the picture below:

![Selecting the API access scopes](https://storage.crisp.chat/users/helpdesk/website/-/4/b/4/0/4b40b8236c9d9800/00d6ab2e-78ca-4ef1-bef3-8c16b9_golgfl.png)

Upon doing so, your API key will be created.

Copy and paste it where you were prompted to by SyncSpider.

![Generating the API key](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/3083866894/original/B6TCSTD2mIgyRl2KgFwnXFVcaBBJ8UWwAw.png?1658241668)

To obtain the Base URL, head over to the dashboard again, and copy the URL from the address bar, as shown in the picture below:

![Locating the Base URL](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/3083866889/original/_lO6--HEglPxnbgBI2A6VDG10My_wZAbgw.png?1658241668)

Paste it where you were prompted to by SyncSpider, and click on **"FINISH"**.

---
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**LiveAgent** is just one of the tools we support!

To check the list of the tools and features we support please click [here](https://syncspider.com/integrations/)**!**

If you don't see your favorite tool on our list, please take the time and send us the request to create an integration for you or UP-vote if it's already on the list :)

We develop integrations based on the requests and up-votes :)

We hope that this covers everything. If you have any further questions or need additional clarification please reach out to us via [[email protected]](/cdn-cgi/l/email-protection#b4c7c1c4c4dbc6c0f4c7cddad7c7c4ddd0d1c69ad7dbd9) or our chat widget!