> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.syncspider.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to Integrate Helpwise - Help Center - SyncSpiderHelpwise

## TABLE OF CONTENTS

* [Description](#Description)
* [Entities](#Entities)
* [Steps](#Steps)
* [Step 1.](#Step-1.)
* [Step 2.](#Step-2.)
* [Step 3.](#Step-3.)
* [Step 4.](#Step-4.)

---

---
## Description

Helpwise allows you to manage your team inboxes ([[email protected]](/cdn-cgi/l/email-protection), [[email protected]](/cdn-cgi/l/email-protection), [[email protected]](/cdn-cgi/l/email-protection)) with ease. What's more, it takes less than 5 minutes to setup! With Helpwise, you can assign and tag conversations, collaborate within the team, setup CSAT and get all reporting metrics in a click. You can also create a Knowledge base within Helpwise to share with your team or with customers. Convert customer queries into customer delight by never missing out on an email again.

Check out Helpwise [here!](https://helpwise.io?via=norbert77)

---
---
## Entities
| Source | Target |
| --- | --- |
| Send Contacts | Add Email |
|  | Add WhatsApp Message |
|  | Add SMS |
|  | Add Contact |

The task can be triggered by the following events:

• on successful completion of a different task

• API call

---
---
## Steps
### Step 1.

Either while **Creating a Task** or in the Integrations menu.

Enter the name of the integration in the search bar.
![Selecting the Helpwise integration](https://storage.crisp.chat/users/helpdesk/website/-/b/7/0/3/b703480ad1f21000/0148dccb-7146-4196-bc0f-f44e76_79yaeb.png)

### Step 2.

Enter the Name of the Integration.

You can optionally also enter a description.
![Naming the Integration](https://storage.crisp.chat/users/helpdesk/website/-/2/4/0/3/24039157c608f800/5c8fab89-fdf6-4aeb-acf2-377e94_rln34d.png)

### Step 3.

You will be prompted for the API Key.
![Inserting the API key and API secret](https://storage.crisp.chat/users/helpdesk/website/-/9/9/e/8/99e8c213107bf800/c054ffb9-c8e4-4642-9f34-1e1ff1_g43r7i.png)

### Step 4.

To obtain the API Key and Secret click on **"Automation"** option on the bottom left of the Heplwise Dashboard.

Then, select **"API"** from the menu on your right side and **"Generate"**:

![Navigating to the Automation panel](https://storage.crisp.chat/users/helpdesk/website/-/e/b/d/9/ebd95997ba35b800/67d60e1f-7758-4fcc-9dbe-ec9b1d_1eappsl.png)

Simply copy the generated API and Secret, and paste them where you were prompted to by SyncSpider.

![Generating the API Key](https://storage.crisp.chat/users/helpdesk/website/-/8/9/2/d/892d00fea4713800/5d042e74-ebc7-4d53-9378-82c786_12aknlp.png)

---
---

**HelpWise** is just one of the tools we support!

To check the list of the tools and features we support please click [here](https://syncspider.com/integrations/)!

If you don't see your favorite tool on our list, please take the time and send us the request [here](https://roadmap.syncspider.com/boards/integrations?sort=cached_votes_up) to create an integration for you or UP-vote if it's already on the list :)

We develop integrations based on the requests and up-votes :)

We hope that this covers everything. If you have any further questions or need additional clarification please reach out to us via [[email protected]](/cdn-cgi/l/email-protection#b8cbcdc8c8d7caccf8cbc1d6dbcbc8d1dcddca96dbd7d5) or our chat widget!