> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.syncspider.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to Integrate Freshdesk - Help Center - SyncSpider

## TABLE OF CONTENTS

* [Description](#Description)
* [Entities](#Entities)
* [Steps](#Steps)
* [Step 1.](#Step-1.)
* [Step 2.](#Step-2.)
* [Step 3.](#Step-3.)
* [Step 4.](#Step-4.)

---

---
## Description

Freshdesk knowledge base helps customers to find answers on their own and enables agents to handle more customer queries efficiently. Some of the key capabilities include creating content in multiple languages, managing content in bulk to save time, using filters to work on specific content, setting up a robust approval process. It is also possible to leverage the AI-powered bots to help customers find relevant answers while keeping them engaged.

---
---
## Entities
| Source | Target |
| --- | --- |
| Contact | Contact |
| Companies | Contact Update |
| Ticket | Ticket |
|  | Ticket Update |
|  | Companies |

---
## Steps
### Step 1.

Either while **Creating a Task** or in the Integrations menu.

Enter the name of the integration in the search bar.
![Selecting the Freshdesk integration](https://storage.crisp.chat/users/helpdesk/website/-/4/7/9/e/479ede7a6a593000/51b4d693-349a-4d3b-81aa-898ff9_4bkv5z.png)

### Step 2.

Enter the Name of the Integration.

You can optionally also enter a description.

![Naming the Integration](https://storage.crisp.chat/users/helpdesk/website/-/c/f/1/2/cf127b86b8a04000/c1387e97-96dc-4b63-92cf-f46c4f_7u3b9d.png)

### Step 3.

You will be prompted for the **API Key.**

****

![Inserting the Freshdesk domain and API Key](https://storage.crisp.chat/users/helpdesk/website/-/d/8/5/0/d8500b31544d9800/96f9a432-222a-465d-a467-887629_jxhcwf.png)

### Step 4.

To generate the API key, you would need to login to your  Freshdesk account and click on **profile settings** at the right side corner of the screen as shown in the screenshot.

![Selecting the Profile settings within Freshdesk](https://storage.crisp.chat/users/helpdesk/website/-/1/d/c/2/1dc2a917ea3db000/df1510f0-f3df-44bc-b1f8-24552a_1x7c2ug.png)

The API key is now visible. You can copy the API key and URL to your SyncSpider account and click **finish.**

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**Freshdesk** is just one of the tools we support!

To check the list of the tools and features we support please click [here](https://syncspider.com/integrations/)!

If you don't see your favorite tool on our list, please take the time and send us the request [here](https://roadmap.syncspider.com/boards/integrations?sort=cached_votes_up) to create an integration for you or UP-vote if it's already on the list :)

We develop integrations based on the requests and up-votes :)

We hope that this covers everything. If you have any further questions or need additional clarification please reach out to us via [[email protected]](/cdn-cgi/l/email-protection#3c4f494c4c534e487c4f45525f4f4c5558594e125f5351) or our chat widget!