Connect Freshdesk in few easy steps:
Once logged in, in your dashboard, on the left side you'll see "Integrations" tab, just click on it:
Then, click on the Freshdesk integration or search it in the integration search bar.
P.S. You can add new integration while Creating a task as well.
In the following window, name your integrations, give it a description and click next.
NOTE: You can have more than one integration with one app/tool. E.G. Google sheet integration with your personal and your business email. Using descriptions will help you organize better.
Click on it and choose your integration name and description.
Then you will need to use your Freshdesk domain name(< Helpdesk name >.freshdesk.com) and find the API key, to find the API key login to your Freshdesk account .
Click on your Profile Picture on the top right and select "Profile Settings" In the sidebar on the right, you will find the API Key.
Note: The API key will be displayed only when the agent is verified.
Check our video instruction on where to find API key.
When you find your API key and Freshdesk domain name click on finish and your integration should be integrated!
If you got any questions or need any assistance feel free to contact our support through SyncSpider !